How to Send Luggage from Kyoto Station to Cross Hotel Kyoto (Hands-Free Kyoto Sightseeing)
Updated: Oct 29
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Want to walk around Kyoto from the moment you arrive, without a heavy suitcase? KOMATSU delivers and stores luggage inside Kyoto City. This guide shows how to send luggage to Cross Hotel Kyoto, near Kawaramachi-Sanjo. This hotel is one KOMATSU has delivered to before.
1. Where the hotel is and how to get there
What the hotel's own website says:
Name: Cross Hotel Kyoto
Address: 71-1 Daikoku-cho, Kawaramachi-dori Sanjo-sagaru, Nakagyo-ku, Kyoto, 604-8031
7 minutes on foot from Exit 1A of Hankyu Kyoto-Kawaramachi Station. 4 minutes from Exit 2 of Zest Oike (Kyoto Shiyakusho-mae Station, Tozai subway line). 4 minutes from Exit 6 of Sanjo-Keihan (subway) and Sanjo (Keihan Main Line).
There is a concierge desk. Front desk hours, check-in and check-out times and how the hotel receives luggage are not confirmed on the hotel's pages. Please ask the hotel beforehand.
There is no dedicated parking.
What the hotel offers
Close to Kawaramachi-Sanjo, 4 to 7 minutes on foot from three stations (Hankyu, Keihan and subway)
Four room types, each with a separate bathroom, washbasin and toilet
A lobby lounge overlooking a Japanese garden, with free Wi-Fi and coffee
A breakfast buffet (7:00 to 10:00) at the first-floor restaurant "KIHARU Brasserie"
A concierge desk for advice on sightseeing and restaurants
KOMATSU's view of this hotel
About a 41-minute walk, 2.9 km, from Kyoto Station (Google Maps, approximate). That is a bit far on foot, so sending your bags ahead makes the trip lighter.
2. Getting there from Kyoto Station and other areas
By bus (the hotel's directions): from bus stop A2 in front of Kyoto Station take city bus 205, 17 or 4, or from A1 take bus 5. It takes about 30 minutes. Get off at "Kawaramachi Sanjo" and walk about 2 minutes.
On foot: about 41 minutes (Google Maps, approximate)
For getting around the city, there is a Kyoto City subway and bus one-day pass. Check the latest official information for prices and where to buy it.
3. How to send your luggage with KOMATSU
KOMATSU is a luggage delivery and storage service inside Kyoto City. Requests are accepted from 6:00 to 23:00, seven days a week.
Send a request through the booking form or LINE. The booking form lets you pick a time between 7:00 and 18:00, every 15 minutes.
Our staff reply to confirm. Your booking is confirmed only at this point. Sending the form alone does not confirm it.
Hand over your luggage at Kyoto Station. If you arrive by train (Haruka, JR or Shinkansen), meet in front of Kyoto Theatre at the Central Exit on the north side. Do not use the Hachijo Exit on the south side. If you arrive by airport limousine bus, meet in front of Hoshino Coffee. Before you arrive, send us your train time, your estimated arrival time and a photo of your luggage.
By the time you reach the hotel, your luggage is there.
Rates: same-day delivery is 900 yen per bag (the 5th bag is free, from the 9th bag it is 700 yen per bag, and the 10th bag is free). Next-day delivery is 1,200 yen per bag and delivery two days later is 1,500 yen per bag (one bag free for every five). No advance payment is required. Payments made online cannot be refunded. You can choose a delivery time up to 18:00 on the same day.
When we deliver to your accommodation, you send a screenshot of your booking confirmation (guest name and booking number) later.
KOMATSU delivers within the delivery area inside Kyoto City (shown on a map on our site). If you are not sure your hotel is inside it, ask us before you book. Also ask the hotel beforehand how it receives luggage.
Booking page: https://www.kyotoluggage.com/booking
WhatsApp: https://wa.me/message/HWUD2E7SWFLKL1
4. Things to do near the hotel
The hotel has a concierge desk where you can ask about sightseeing and restaurants (from the hotel's website).
5. Arrival-day plan: luggage with KOMATSU, teamLab in the morning
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No trip to the hotel just to drop your bags. You get your whole arrival day for sightseeing.
Arrive at Kyoto Station in the morning. Hand your luggage to KOMATSU in front of Kyoto Theatre at the Central Exit (north side).
Walk to teamLab Biovortex Kyoto without your bags. It is about 12 minutes on foot from Kyoto Theatre (Google Maps, approximate).
Enter with a timed ticket. teamLab says the average visit is more than 2 hours 30 minutes.
Spend the afternoon sightseeing. We deliver your luggage to the hotel. The delivery time is arranged when we confirm your booking.
In the evening, take the city bus from Kyoto Station to the hotel, as above.
teamLab's official guide says luggage 50 cm or longer cannot be taken inside. A large suitcase can be left with KOMATSU first. Opening hours are 9:00 to 21:00 (last entry 19:30; these can change). The official site says tickets cannot be canceled after purchase. Please check teamLab's latest information on umbrellas, luggage storage and closing days.
The linked page may open in Japanese. Please check the ticket terms on Klook and in teamLab's latest information. If you would hand over your luggage late morning or in the afternoon, message us on LINE before you book.
Options for mobile data (SIM/eSIM) are also collected on our arrival-day page. Check each provider's latest information for prices and terms.
6. Booking your stay
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The hotel's own website also has an availability search and booking. Check each booking site for current rates and conditions.
7. Please note
KOMATSU's pickup, storage and delivery have no compensation or insurance.
Do not put these in your luggage: valuables, cash (other than the delivery fee), ID such as your passport, smartphones, chargers, power banks, medicine, and anything worth more than 50,000 yen. Carry them yourself.
Items we cannot handle: sharp items without a protective case, dangerous liquids or substances, animals and plants.
How the hotel receives or holds luggage follows the hotel's own rules. They are separate from KOMATSU's conditions.
掲載内容の修正・削除をご希望の施設の方は、こちら(komatsu@kyotoluggage.com)までご連絡ください。
If you are a property owner and would like any listing detail corrected or removed, please contact us at komatsu@kyotoluggage.com.
Check current prices and availability on Booking.com
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