Privacy Policy
Last updated: November 6, 2026
KOMATSU (Kyoto Luggage Delivery & Laundry, "we", "us") operates the website kyotoluggage.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information we collect
• Booking and inquiry information: when you book our luggage delivery or storage services or contact us, we collect your name, email address, phone number, pickup and delivery locations and times, and the details of your luggage.
• Payment information: payments are processed by Wix and its payment providers (including card networks, PayPal, PayPay, WeChat Pay and Alipay). We do not store your full card number on our own systems.
• Automatically collected information: when you visit the Site, we and our service providers collect device and usage information such as IP address, browser type, pages visited and timestamps, using cookies and similar technologies.
2. How we use information
• To provide, confirm and manage your bookings and deliveries.
• To respond to inquiries and provide customer support.
• To operate, maintain and improve the Site.
• To comply with legal obligations.
3. Cookies, advertising and analytics
• The Site uses cookies for essential functionality and to understand how visitors use the Site (for example, Wix analytics).
• We use Google AdSense to display advertisements on some pages of the Site. Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this and other websites. Google's use of advertising cookies enables it and its partners to serve ads to you based on your visit to the Site and/or other sites on the Internet.
• You may opt out of personalized advertising by visiting Google's Ads Settings (https://www.google.com/settings/ads). You can also opt out of some third-party vendors' use of cookies for personalized advertising at https://www.aboutads.info/choices/ (or the applicable regional site).
• Some pages contain affiliate links (for example, Booking.com, Klook and Trip.com). If you click those links, the destination site may place cookies according to its own privacy policy.
4. Sharing of information
We share information only as needed: with payment processors to complete transactions; with service providers that help us operate the Site and our booking system; and when required by law. We do not sell your personal information.
5. Data retention
We retain booking information for as long as necessary to provide our services and to meet legal, accounting and operational requirements, after which it is deleted or anonymized.
6. Your choices
You may contact us to request access to, correction of, or deletion of your personal information, subject to legal requirements. You can control cookies through your browser settings; disabling cookies may affect some Site features.
7. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the date of revision.
8. Contact
KOMATSU — Kyoto Luggage Delivery & Laundry
Email: komatsu@kyotoluggage.com
Phone: +81 90-9324-2583
Website: https://kyotoluggage.com
